Conflict is common in the workplace and handling it can be challenging. This course examines the causes of conflict in the workplace and how to properly handle it among staff.

Training Level: 2

CDA Subject Areas: 5. Strategies to Manage An Effective Program Operation, 6. Maintaining a Commitment to Professionalism

Core Content Areas:  7. Program Management and evaluation

CDA Functional Areas: 6. Communication, 12. Program Management, 13. Professionalism